Unable to replicate. I copied the example hash directly out of your post, and can crack it:
What commandline switches are you using? Are you using -m 9600?
Code:
$ cat office2013.hash
$office$*2013*100000*256*16*7dd611d7eb4c899f74816d1dec817b3b*948dc0b2c2c6c32f14b5995a543ad037*0b7ee0e48e935f937192a59de48a7d561ef2691d5c8a3ba87ec2d04402a94895
$ hashcat --quiet -a 3 -w 2 -O -m 9600 office2013.hash hashca?a
$office$*2013*100000*256*16*7dd611d7eb4c899f74816d1dec817b3b*948dc0b2c2c6c32f14b5995a543ad037*0b7ee0e48e935f937192a59de48a7d561ef2691d5c8a3ba87ec2d04402a94895:hashcat
What commandline switches are you using? Are you using -m 9600?
~