[New User] Unlocking excel file-failed to parse hashes

[royce]

Sounds like the hash isn't in the expected format. If you try the exact same attack on the example 9700 hash here:

https://hashcat.net/wiki/doku.php?id=example_hashes

... does your attack work? If so, the problem is the format of the hash itself. If you post it (with most of its random-looking alphanumeric characters masked with "X"), the format might be identifiable.